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Terms of service

Customer Service

All Isabelle Ferland's jewelry is meticulously handcrafted and verified before it is delivered to you. If you find a manufacturing defect, return it directly to the workshop without delay, in order to benefit from our complete warranty including parts and labor.

If you are not satisfied with your purchase, you may exchange it for a product of equal value or receive a refund. The return of the product(s) is at the customer's expense.

A period of 15 days following the purchase is given to you to return the item. The item must be returned in its original condition.

Payments are made securely with Shopify by Visa or Mastercard (online or by phone). Order processing time varies from 2-4 days.

If you have any questions, please feel free to contact us by email at or by phone at 1-418-529-7193. It will be my pleasure to help you! Isabelle