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Customer
Service
All
Isabelle Ferland's jewelry is meticulously handcrafted and verified before it
is delivered to you. If you find a manufacturing defect, return it directly to
the workshop without delay, in order to benefit from our complete warranty
including parts and labor.
If you are
not satisfied with your purchase, you may exchange it for a product of equal
value or receive a refund. The return of the product(s) is at the customer's
expense.
A period of
15 days following the purchase is given to you to return the item. The item
must be returned in its original condition.
Payments
are made securely with Shopify by Visa or Mastercard (online or by phone).
Order processing time varies from 2-4 days.
If you have any questions, please feel free to
contact us by email at isabelleferland@gmail.com or by phone at 1-418-529-7193.
It will be my pleasure to help you! Isabelle
